01Using Sensenatureal
Sensenatureal is software for running salon, spa and wellness businesses: bookings, staff calendars, client profiles, memberships, product stock, rebooking invites and reports. By creating an account you agree to these terms on behalf of your business.
The person who signs up must be authorised to act for the business and is responsible for the staff accounts they create.
02Free trial
The 30-day trial covers one outlet with all features. No card is needed. At the end of the trial, the account pauses until a plan is chosen. Your data is kept for 30 days after the trial so you can continue where you left off.
03Plans and billing
- Plans are priced per outlet per month, billed monthly or yearly in advance.
- WhatsApp message charges are set by Meta, vary by country and are billed separately at cost.
- Upgrades apply immediately. Downgrades apply from the next billing period.
- Prices may change with at least 30 days' notice before your next renewal.
04Your responsibilities
- Collect client consent before sending marketing messages or rebooking invites.
- Record only information clients have chosen to share with your business.
- Keep login details private and remove access for staff who leave.
- Use Sensenatureal for salon and spa services, not for medical treatment or diagnosis.
05Acceptable use
Do not use Sensenatureal to send unsolicited bulk messages, to store unlawful content, to attempt to access other accounts or to disrupt the service. We may suspend accounts that put clients, other businesses or the service at risk.
06Your data
Your business owns its data, including client data. We use it only to provide and improve the service for you. You can export it at any time. After an account is closed, data is deleted following a 30-day export window.
07AI features
The AI Rebooking Assistant suggests timing and wording for invites based on your own visit history. You control whether invites send automatically or after approval. The assistant does not change prices and does not book appointments without a client's reply. You remain responsible for messages sent from your account.
08Availability and support
We work to keep Sensenatureal available at all times and schedule maintenance outside common salon hours where possible. Support is available through the Contact team page, with priority support on the 90 Minutes plan.
09Liability
Sensenatureal is provided as a business tool. To the extent permitted by law, our total liability for any claim is limited to the fees paid for the service in the three months before the claim. We are not liable for indirect losses such as lost bookings or lost profit.
10Ending the agreement
You can cancel at any time from settings, effective at the end of the current billing period. We may end the agreement with notice if these terms are seriously breached.