01Try before you pay
Every plan starts with a 30-day free trial with all features, so you can run real Saturdays on Sensenatureal before paying anything.
02Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. Partial months are not refunded.
03Yearly plans
- Cancel within 14 days of a yearly payment for a full refund.
- After 14 days, the plan stays active until the end of the paid year.
- If you reduce outlets mid-year, the difference is added as credit toward your next renewal.
04WhatsApp message charges
Message charges are passed through at cost once messages are delivered, so they cannot be refunded. Unused prepaid message credit is refunded when an account is closed.
05Billing errors
If you were charged twice or charged for an outlet you did not add, we refund the difference in full once confirmed.
06Client deposits and packages
Deposits, packages, memberships and gift cards that your clients buy are paid to your business. Refunds for those follow the cancellation rules you set in Sensenatureal and your studio's own policy.
07How to request a refund
Send a request through the Contact team page with your studio name and the billing email. Approved refunds are returned to the original payment method within 7 to 10 working days.